Troubleshooting and FAQ
Troubleshooting
| Problem | Likely cause | What to do |
|---|---|---|
| I can't see a view or action | Your role doesn't include it | Ask your Raseel administrator to review your role |
| A sales order isn't in the planning queue | It isn't released in Business Central yet | Ask the sales or office team to release it |
| An order won't plan | The item has no approved routing | Ask production engineering to set up and approve the routing |
| I can't delete a released order | Work has already started or output was reported | Leave it in place and speak to your supervisor |
| A job shows as running but nobody is on it | A pause wasn't recorded | Record Pause, or ask your supervisor to correct it |
| My change didn't appear for others | The page hasn't refreshed | Refresh the page; changes save to Business Central on drop |
Frequently asked questions
Do I need a Business Central license to use Raseel? Shop floor users sign in to Raseel only. Raseel connects to Business Central on their behalf.
Where is my data stored? All production data lives in your Business Central system. Raseel reads it and writes changes back.
Can two people move the same job at once? The last saved change wins. Agree who owns sequencing for each area to avoid surprises.
Will moving a job change the delivery date to the customer? Moving a job changes when it is made. Check with your planner if a move pushes work past a customer due date.
Which versions of Business Central are supported? Contact us to confirm compatibility with your Business Central version and deployment.